We've built lasting partnerships with clients over the years—relationships that extend well beyond the typical vendor-client dynamic. When we take on your site's care, we're committing for the long term—keeping things running, making improvements, and being available when you need us.
Your website isn't a once-and-done project. It needs ongoing care to stay secure, keep running smoothly, and continue serving your business as it grows. That's where maintenance and support come in.
We tailor our maintenance services to what each client actually needs. Some businesses want comprehensive ongoing support, while others just need occasional check-ins. We're flexible and focused on what works for you.
Our maintenance and support work typically includes:
Website maintenance and support makes sense for businesses that:
You don't need to understand the technical details of web hosting, security patches, or server configurations. That's our job. We'll handle the technical work and keep you informed in plain language.
Proactive, not reactive. We don't wait for things to break. We monitor, maintain, and update your site regularly to prevent problems before they happen.
Long-term thinking. We look at your website as a long-term strategy for your organization. We're not just keeping it running—we're helping it evolve as your business grows and your needs change.
Direct access to experienced people. Being small by choice means when you reach out, you're talking to the same team who built or manages your site. No support tickets vanishing into queues.
Partnership approach. We're not just vendors maintaining your site—we're partners invested in your success. We'll alert you to opportunities for improvement, warn you about potential issues, and help you make informed decisions about your web presence.
We know different businesses have different needs. Some clients want comprehensive monthly maintenance with regular updates and ongoing improvements. Others need occasional support when issues arise or when they're ready to add new features.
We can work with you on:
Whatever arrangement works for your situation, we'll make sure your site stays healthy and continues serving your business well.
We provide maintenance and support for sites we've built, but we also work with clients whose sites were built by someone else. If you inherited a website or your previous developer isn't available anymore, we can take over the care and feeding of your site.
We'll start by getting to know your site: how it's built, how it's hosted, what it needs. Then we'll create a maintenance plan that makes sense for your situation.
25+ years of experience. We've been doing this long enough to have seen just about everything. That experience helps us prevent problems, solve issues quickly, and give you sound advice.
Relationship-oriented. We're committed to being alongside you as your business grows. We take genuine pleasure in our work and in fostering authentic relationships with our clients.
Responsive and reliable. When you need help, we're here. We respond promptly, communicate clearly, and follow through on what we say we'll do.
We play well with others. If you have other people involved—designers, marketers, I.T. staff—we'll collaborate effectively with them. We've successfully partnered with technical teams of all personalities.
A website is never truly "done." Technology evolves, businesses grow, needs change. We're committed to the long term, building incremental improvements together over months and years rather than treating this as a one-off engagement.
Whether you have an existing site that needs ongoing care or you're building something new and want to plan for long-term support, we can help.
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